Trade Account Policies Designer

 

Designer Pricing Eligibility

Designer pricing is available to qualified professionals in the interior design or visual display industry. We require verification that you are in the interior design arena as well as a copy of your state Sales Tax & Use (resale) certificate, which you may upload when you register on our website, or you may email to support@straydogdesigns.com. To apply, please click on "Trade Application" at the bottom of our homepage and complete the form.

Designer Orders

There is no minimum for designer pricing, and we do not charge a drop ship fee for designer orders.

Placing Trade Orders

Orders may be placed through our website. Emailed orders will receive a 3% fee unless it is a custom design. Email orders to support@straydogdesigns.com

Selling & Marketing Restrictions

Use of our images on any website without prior written consent is not allowed. No trade customer may sell Stray Dog Designs products on any website without prior consent, in the form of a written agreement.

Payment Information

Payment for trade orders is charged at the time the order is placed.

Custom Orders

Prepayment in full is required for custom orders. Custom orders take longer than regular orders depending on the order and on our volume of activity at the time the order is placed. Please inquire about timing for each custom order when it is placed. Custom orders may not be returned.

Back Orders

Back orders will be shipped as ready unless cancelled prior to packing. Back orders will be shipped on the same terms as the original order.

Cancellations

All cancellations must be received in writing.

Returns/Exchanges

Authorization is required on all returns or exchanges. There is a 20% restock fee on returned merchandise with return authorization. Shipping charges and drop ship fees are non-refundable, and customer will be responsible for the cost of return shipment. No unauthorized returns will be accepted. Authorized returns must be posted to us within 30 days of original order delivery date. Authorized returns arriving damaged due to poor packing will not be credited to the return customer’s account. No unauthorized invoice deductions are allowed.

Damages

Please inspect your shipment immediately upon delivery. Stray Dog Designs should be notified of any damage or defect within 7 days of delivery. Claims made after 7 days may not be accepted. Do not sign for merchandise that is visibly damaged. Obviously damaged shipments should be refused.

Delivery

Our customers are responsible for paying all freight charges. Shipping is FREE for all UPS Ground orders shipped to the contiguous 48 states, unless otherwise specified. We will provide freight quotes for orders shipping to Alaska and Hawaii at time of order. Most trade orders ship 3-6 weeks from order processing, with the majority of orders shipping approximately 4-5 weeks from order processing. Please allow additional time for large orders and custom orders.

 

Truck Delivery

Truck delivery is required for large orders and some large and/or fragile items. This is dock to dock delivery. Lift gate services and inside delivery are not included. Residential delivery can be arranged, but it is costly! Freight price may exceed 18% of order total for smaller freight orders. Cost will vary according to delivery zip code and weight/class of merchandise being shipped. All freight shipments are via UPS Freight. White Glove delivery is available for freight orders. Please email support@straydogdesigns.com for a quote. 

Additional Information

Returned check fee: $35.00

Terms and conditions are subject to change. Current Terms and Conditions are available on request at any time.