How long will it take for my items to arrive?
Most of our items are made and/or painted to order, and depending, ship in 1-3 weeks. As soon as your item ships, we will email you a tracking number so you can follow it on its journey. If you need a better judge of time, just give us a call; we are in the office M-F 9-5 EST.

For all shipping policies see below.


Can I talk to a real person?
Yes, you can.  Isn't that thrilling?  We would love to talk to you, and we are in the office from 9am-5pm EST, Monday thru Friday.

Our toll free number is 1-866-478-7297.

Can I order color swatches?
Sure thing.  They're not so fancy.  We might just paint the colors on a piece of cardboard, but it will do the trick. The important thing is, with the exception of Stray Dog Pink & Stray Dog Aqua (colors we developed 20 years ago), all colors are Benjamin Moore colors and Ben Moore color NAMES. Here are the colors and color codes:

Bahaman Sea Blue     2055-40

Chartruese            2024-10

Douglas Fir           2028-20

Down Pour Blue     2063-20

Forest Moss          2146-20

Kingsport Gray      HC-86

Pumpkin Blush      2156-20

Stone Harbor        2111-50

White                    N37601

Can I place a custom order?
Absolutely.  We will do everything we can to help you with that.  Just give us a call and we'll tell you how the process works and what the charge will be.

Give us a call -- we’ll be happy to discuss it with you. 

Will I be charged sales tax on my order?
Only if your order ships to a Tennessee address, in which case Tennessee state sales tax will apply.

 

Shipping Information


How do we ship?
Most items are shipped ground via Federal Express. Items notated as FREIGHT will incur a $75 oversize charge.


Where do we ship?
We ship to all 48 contiguous states. 

We also send to Alaska and Hawaii, and internationally to Canada and Mexico, but we ask that you call or email our office for further details regarding these areas. You can reach our customer service at info@straydogdesigns.com or 866-478-7297

Sorry, we do not deliver to PO boxes.

Delivery Charges for 48 contiguous states we ship FedEx Ground. 


WHOLESALE AND DESIGNER SHIPPING POLICIES
Our items are made to order or painted to order, and depending, usually ship in 4 weeks from either Laredo, TX or Chattanooga, TN. If you require a more specific range of time, just give us a call or send us an email: 866-478-7297 or info@straydogdesigns.com We are in the office from 9-5, Monday-Friday.


We do a flat ground package shipping rate of 18% of total. We do not make money on shipping: our goal is simply to recoup the costs. LTL and Freight packaging runs at 18% or actual freight amount if greater. If you have any questions about how we charge for freight, please let us know, we are available to discuss.


A tracking number is sent with your invoice after your shipment has left our dock.

Subscribe for exclusive sales, noteworthy news, amazing new arrivals AND receive 15% off your first order!