How long will it take for my items to arrive?
Most of our items are made and/or painted to order, and depending, ship in 1-3 weeks. As soon as your item ships, we will email you a tracking number so you can follow it on its journey. If you need a better judge of time, just give us a call; we are in the office M-F 9-5 EST.
Can I talk to a real person?
Yes, you can. Isn't that thrilling? We would love to talk to you, and we are in the office from 9am-5pm EST, Monday thru Friday.
Our toll free number is 1-866-478-7297.
Can I order color swatches?
Sure thing. They're not so fancy. We might just paint the colors on a piece of cardboard, but it will do the trick. The important thing is, with the exception of Stray Dog Pink & Stray Dog Aqua (colors we developed 20 years ago), all colors are Benjamin Moore colors and Ben Moore color NAMES. Here are the colors and color codes:
Bahaman Sea Blue 2055-40
Douglas Fir 2028-20
Down Pour Blue 2063-20
Forest Moss 2146-20
Kingsport Gray HC-86
Pumpkin Blush 2156-20
Stone Harbor 2111-50
Can I place a custom order?
Absolutely. We will do everything we can to help you with that. Just give us a call and we'll tell you how the process works and what the charge will be.
Give us a call -- we’ll be happy to discuss it with you.
Will I be charged sales tax on my order?
Only if your order ships to a Tennessee address, in which case Tennessee state sales tax will apply.
How do we ship?
Most items are shipped ground via Federal Express. Items notated as FREIGHT will incur a $75 oversize charge.
Where do we ship?
We ship to all 48 contiguous states.
We also send to Alaska and Hawaii, and internationally to Canada and Mexico, but we ask that you call or email our office for further details regarding these areas. You can reach our customer service at email@example.com or 866-478-7297
Sorry, we do not deliver to PO boxes.
Delivery Charges for 48 contiguous states we ship FedEx Ground.
WHOLESALE AND DESIGNER SHIPPING POLICIES
Our items are made to order or painted to order, and depending, usually ship in 4 weeks from either Laredo, TX or Chattanooga, TN. If you require a more specific range of time, just give us a call or send us an email: 866-478-7297 or firstname.lastname@example.org We are in the office from 9-5, Monday-Friday.
We do a flat ground package shipping rate of 18% of total. We do not make money on shipping: our goal is simply to recoup the costs. LTL and Freight packaging runs at 18% or actual freight amount if greater. If you have any questions about how we charge for freight, please let us know, we are available to discuss.
A tracking number is sent with your invoice after your shipment has left our dock.